The Pole Studio is committed to providing equal opportunities to all students. The Pole Studio is non-discriminatory on the grounds of race, gender, and disability and actively supports students from all backgrounds. The Pole Studio will go to reasonable lengths to assist individuals studying on The Pole Studio Instructor Training Programme. It is acknowledged by The Pole Studio that different students on the course will have varying educational needs. Recognised learning difficulties, communication difficulties, and physical disabilities will be supported by The Pole Studio as far as reasonably possible. It is the responsibility of the student to meet the prerequisites of The Pole Studio Instructor Training Programme. The student also has a responsibility to inform The Pole Studio of any special requirements they have prior to commencing the course. The minimum age of students taking The Pole Studio Instructor Training Programme is 16 years old. Students under 18 must have a signed letter of consent from their parent or guardian.

In-Studio Training Courses The Pole Studio does not refund course payments under any circumstances. No refund of course payments will be given for any cancellations made by the student, for any reason, including, but not limited to, injury, illness, pregnancy, or a change in personal or financial circumstances. No refund of course payments will be given for any cancellations made by the student, for any reason, including, but not limited to, injury, illness, pregnancy, or a change in personal or financial circumstances.

In-Studio Training Courses In the event of illness, pregnancy, injury, or other changes in physical condition, or in the event of personal, financial, work-related issues, or other situations which prevent you from attending a course, you must contact the course organiser at least two weeks before the start of the course. You will not be financially reimbursed and will have to pay to be transferred to another course date. See below for details on postponing your course. If you wish to cancel completely and not postpone, for any reason, within two weeks of your course date, you will not receive a refund. Assessment dates can be transferred under special circumstances. You must discuss your concerns and reasons for wanting a new assessment day with your tutor or course organiser as soon as possible during the course. You must have attended all of your course learning hours in order to be assessed face to face. If you have attended all of your learning hours but, for some reason, do not yet feel ready to be assessed, there are options available. The Pole Studio wishes to support your learning and for you to achieve the best results possible. You may attend another assessment day to complete your assessments, subject to availability. If you attempt your assessments and fail the practical, or the written element, or both, the Appeals and Re-Sits Policy applies. The maximum time frame that The Pole Studio will allow you to transfer assessments or postpone course attendance is 12 months from the originally planned course or assessment date. You may only postpone your course date once. If you postpone more than once, you will need to pay the full fees if you wish to join another course. If you postpone within four weeks of your booked course date, you will be required to pay 50% of the course fee to re-book.

Students of The Pole Studio Instructor Training Programme have the right to appeal if they fail the multiple-choice test and/or the practical assessment element of the programme. Please ask The Pole Studio for an Appeals Form if required. Students must submit their appeal in writing to the assessors of The Pole Studio Instructor Training Programme. Appeals will be reviewed and discussed by two qualified and experienced assessors from The Pole Studio. Appeals will be processed within 30 days, and the student will be notified of the outcome in writing. Possible outcomes are: a) Failed and required to pay for a re-sit | b) Passed | c) Issued a free re-sit

Students will have the opportunity to re-sit either part of their examination. Re-sits must be booked in advance and are subject to availability. Re-sit rates are set by each individual studio. If the student is required to attend the entire course again, the course must be re-booked for the next available date and will be charged at normal rates.